Shipping Policy

Brown and Company PLC also referred to herein as Browns Deals customers can either get their product delivered to their doorstep using the Island-wide delivery option or select the office pickup option. Delivery time is generally 3 to 7 business days, however times could vary depending on the Courier companies and Browns Deals cannot be held liable for any delays. In the event where unexpected catastrophes erupt, we will inform you by email and/or phone call, so that you will be updated on the situation. Further, Browns Deals cannot be held liable for any delays by the courier companies. Please note the following when accepting your order on delivery/ or collecting your order at the Browns Deals office

• Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
• Browns Deals nor the Courier partner will not be liable for goods which are damaged in transit and/or missing content/items if the Proof of Delivery (POD) is signed and the goods are accepted.
• Please be advised that Browns Deals or Delivery Partner of E Store Deals is not liable for the services such as carrying products to different floors, unboxing the goods, installing the product in a desired location, etc.

Office Pick up

• Browns Deals will not be held responsible for any loss/damages caused to the order if not collected within 20 days, from the date of “ready for collection” notification/email sent. Paid ‘Office Pickup’ orders which are not collected within 20 days will be cancelled automatically and cancelled items are subject to a cancellation/restocking fee equal to 20% of the sale value.
• Note, if an office picks up order is requested for delivery. Browns Deals will charge the full cost of delivery of the respective courier company to the customer and not the delivery charge listed on our website for your respective address.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?

• Incorrect Address - Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.
•  Refused by Recipient - If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition, it is recommended that you inform Browns Deals as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, should this occur, a re-delivery fee will apply.